FAQ's For Enchanted Pet Resort

To provide the highest level of care for our boarding guests while maintaining a healthy work-life balance for our team, drop-offs and pick-ups are available during the following times:

Monday–Friday: 7:00 AM – 5:00 PM

Saturday: 7:00–9:00 AM or 6:00–7:00 PM

Sunday: By appointment only (a $10 Sunday drop-off or pick-up fee applies)

Please note that holiday hours may vary.

Yes. To ensure our staff can care for all pets and maintain a healthy work-life balance, please arrive during our scheduled pick-up hours.

Pets picked up after 9:00 AM on their scheduled departure day will be charged for an additional day of boarding.

Sunday pick-ups are by appointment only and are subject to a $10 Sunday pick-up fee.

If you anticipate running late or need to adjust your pick-up time, please contact us as soon as possible so we can make arrangements.

Please label all personal items with your pet's name and your last name.

We recommend bringing:

Your pet's regular food in an airtight container with feeding instructions.

Toys, treats (in an airtight container), or bedding from home if desired.

Any medications in their original container with clear instructions and only the amount needed for their stay.

An emergency contact who will be available locally during your pet's stay.

We also provide bedding or a cot upon request.

There is no additional fee for admistering medications.

All dogs must provide proof of current vaccinations and be on monthly flea prevention.

Adult Dogs

• Rabies
• DHPP
• Bordetella
• Intranasal and oral Bordetella vaccines must be given at least 72 hours before boarding.
• Negative fecal test from your veterinarian within the past year

Puppies

• Three rounds of DHPP
• Bordetella
• Intranasal and oral Bordetella vaccines must be given at least 72 hours before boarding.
• Rabies (if over 6 months old)
• Negative fecal test from your veterinarian within the past year

Yes. All boarding dogs must be on monthly flea prevention.

No. Female dogs in heat and for 31 days from the start of their heat cycle are not eligible for boarding.

Unfortunately, we are unable to accommodate diabetic dogs at this time.

Yes. We require you bring your pet's normal food to help maintain their routine. Please place it in an airtight container with your pet's name and feeding instructions clearly labeled.

Absolutely! You're welcome to bring toys, treats, or bedding from home. Please label everything with your pet's name. We also provide bedding or a cot upon request.

If you need to make changes to your reservation, please contact us as soon as possible so we can assist you.

Yes. Our holiday schedule differs from our regular business hours to allow our team time with their families while ensuring every boarding guest continues to receive the highest level of care.

Boarding Holiday Drop-Off & Pick-Up Hours:

New Year's Eve, New Year's Day, Memorial Day, Labor Day & the Friday after Thanksgiving

• Drop-Off & Pick-Up: 7:00–9:00 AM and 6:00–7:00 PM

Independence Day (July 4)

• Drop-Off & Pick-Up: 7:00–9:00 AM only

Easter, Thanksgiving & Christmas Eve

• Drop-Off & Pick-Up: By appointment only
• A $15 holiday drop-off/pick-up fee applies.

Christmas Day

• No drop-offs or pick-ups are available.

Please note that boarding care never stops. Your pet will continue to receive their scheduled meals, walks, potty breaks, medications, and personalized care throughout their stay, regardless of holiday office hours.

If you have any questions about holiday scheduling, we're happy to help—just give us a call.

Daycare & Grooming Holiday Closures

Our daycare and grooming services are closed on the following holidays:

• New Year's Eve
• New Year's Day
• Easter
• Memorial Day
• Independence Day (July 4)
• Labor Day
• Thanksgiving Day
• The Friday after Thanksgiving
• Christmas Eve
• Christmas Day